A and B Waters Customer Terms and Conditions


In this agreement the terms have the following meanings:

  1. “Customer” means the user or buyer purchasing a product from A and B Waters.
  2. “Supplier” means any supplier who A and B Waters markets the products of.
  3. “Agreement” means the contract between A and B Waters and the Customer to which these conditions will apply.
  4. “Product” is the item that A and B Waters will market on behalf of the Supplier.


This Agreement shall apply to all Products purchased by a Customer via the A and B Waters web site. By agreeing to these Terms your statutory rights are not affected.


All online transactions are in £ GBP and are processed by Protx. Protx provides a secure purchasing environment online and handles all credit and debit card payments.

We accept all major credit and debit cards including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Solo, American Express, Diners and JCB.

Once your order is complete and you successfully submit payment through the Protx service you will receive an e-mail with confirmation of your order. This means that your bank has authorised the transaction.


When an order is placed A and B Waters will send a confirmation order to the Supplier. The item will be delivered direct from the Supplier to the Customer. The Supplier will add their contact details to the delivery note. This is the point of contact if there is any problem with the order.

When the Product has been dispatched the Supplier will notify A and B Waters.

Delivery timescales vary depending on each product and can be checked within the shopping bag. Most of our products are made to order and will therefore be handmade on placement of an order by the customer. These orders normally take up to 14 days to deliver within the UK and up to 28 days to deliver Internationally.


If for any reason you wish to return your purchase, with the exception of earrings, we will offer a refund or an exchange as long as this is requested within 14 days of receiving your order. Goods must be returned to the Supplier in perfect condition and accompanied by this order confirmation. A and B Waters is not liable for postage, shipping or taxes due on returned goods. Please take into account postage and shipping times when returning goods.

We recommend using Recorded or Special Delivery when returning products since A and B Waters and the Supplier will not be responsible for Products lost or damaged in transit. Postage will be refunded only if Products are faulty or an error has been made on the part of the Supplier or A and B Waters.

Cancellation of an Order

If for any reason you wish to cancel your order please e-mail [email protected] detailing your order number.


A and B Waters is VAT Registered at present.

Customs and tax charges may be applicable for shipping to countries out with the European Union (EU). A and B Waters endeavour to put the correct Customs Clarifications / Commodity Codes on parcels. However, we cannot be held responsible for import duties and charges.

EU Member States (as at May 2007) include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Intellectual Property & Copyright

All Products distributed by the Supplier will remain the Supplier’s intellectual property. Any Design produced by a Supplier carries a copyright and cannot be reproduced without written consent.

The Customer will not hold A and B Waters responsible for any infringement of copyright relating to copy contained within a Product.

It is the Supplier’s responsibility to ensure that any Product Design is lawful, does not infringe any Copyright or any other laws.

Alterations to Terms of Business

A and B Waters reserves the right to alter these Terms of Business at any time and will replace the Terms of Business on our web site when we do so.

Distance Selling Regulations

The following information is extracted from the www.dti.gov.uk web site. A and B Waters complies with all Distance Selling Regulations.

Distance selling means selling and buying by phone, mail order, via the Internet or digital TV. Such transactions are covered generally by normal buying and selling legislation, but they are also covered by special Distance Selling Regulations.

Distance Selling Regulations give protection to consumers who shop by phone, mail order, via the Internet or digital TV:

The protection includes:

  • The right to receive clear information about goods and services before deciding to buy;
  • Confirmation of this information in writing;
  • A cooling off period of seven working days in which the consumer can withdraw from the contract;
  • Protection from credit card fraud.

Guide for Businesses on Distance Selling Regulations

The DTI and Office of Fair Trading (OFT) issued revised guidance for businesses on the Distance Selling Regulations in September 2006. In a press notice Minister Ian McCartney said: ‘Consumers deserve protection whether they are buying from their local shop or online. But businesses need to have a clear idea of where the law stands. That’s why this… guidance will support businesses in their efforts to operate distance sales and give consumers the protection they deserve.’

E-commerce Regulations put the EC Directive on E-commerce into UK law. Amongst other things the Directive requires Member States to ensure that contracts can be concluded electronically. DTI is examining its consumer legislation to ensure that it does not prevent contracts from being made online.

Safe Online Shopping

Surveys continue to show that uncertainty about traders’ legal responsibilities and problems in obtaining redress when transactions go wrong are particular barriers to consumer trust on the internet.

Information for consumers about online shopping is available from many sources, including the Consumer Direct web site and the Office of Fair Trading, as well as consumer organisations, magazines and other media.


In 2001 DTI commissioned MORI to research consumers’ concerns and awareness about online shopping, and the best ways of delivering information and guidance on the subject, (2001 report: Informing customers about e-commerce). This was followed in 2002 by further research which revealed that, compared to 2001, people were less concerned about credit card fraud and data protection, but that they remained concerned about dishonest traders and redress (2002 report: Internet and cross-border shopping).

Safe Internet Shopping Initiative

DTI’s Safe Internet Shopping initiative aims to encourage consumers to shop online by explaining how to do so safely. DTI has worked with a range of public and private sector partners to provide improved access to information on the full range of consumer concerns (e.g. safe payment, data protection, illegal content, redress).

More Online Shopping Information and Tips

Further information, including links to additional sources of advice, is available on the DTI’s Consumer Direct website.


These conditions and all other express terms of contract shall be governed and construed in accordance with the laws of England and Wales.

Suggestions or Comments

If you have any suggestions or comments please email [email protected] Or call us on 020 8390 0648

Alternatively you can phone or write to us:

A and B Waters
4-5 Twyford Parade,
372 Ewell Rd,
KT6 7BA,
United Kingdom

Name & Registered Office:

A & B Waters Limited,
Alderwick James & co,
4 the Sanctuary,
23 Oakhill Grove Surbiton,
KT6 6DU,

Company No. 05420028

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